Help
Support
Last updated September 21, 2026
This is Queep’s support URL for the App Store and the Mac App Store. Product documentation is on /docs.
How to reach us
Email: contato@queep.app. We reply on business days.
Include the device (iPhone or Mac), the OS version, and the email on the Queep account. Do not send passwords.
Download
iPhone (iOS 17) and Mac (macOS 14):
Account and deletion
Apple requires a way to delete the account. In Queep that lives in the app:
- Open Queep on iPhone or Mac and sign in.
- Go to Account → Delete account.
- Confirm your password.
- Choose to schedule deletion (30 days, with recovery) or delete now, permanently.
Signing in again during the 30 days does not cancel the request. Recovery requires an explicit action and your password. After permanent deletion, the library does not come back.
If you cannot open the app, email support from the account address. We will verify the request before deleting anything.
Deleting the Queep account does not cancel the Apple subscription. Do both if you want to end everything.
Subscription and billing
- Buy, restore, and change plans: in the app, Account → Subscription.
- Cancel renewal: Settings (iPhone) or System Settings (Mac) → [your name] → Subscriptions → Queep.
- Refunds: ask Apple, not Queep. reportaproblem.apple.com.
Plans and prices: docs and terms.
Common problems
- The item is missing on the other device. Confirm the same login. Saving does not wait for AI; the card can arrive before analysis.
- Search is empty. Semantic search only covers items that have already been interpreted. Wait, or try again.
- Quota or paywall. Free, Pro, and Max have different ceilings. Archive, open, and delete stay available.
- Audio or video was rejected. File upload of media is a Max feature.